FAQ's

1.Where do you ship to?

We currently ship to all countries within Europe and the United States, with reliable tracked delivery for every order.
All orders are fulfilled from our EU and US warehouses, ensuring fast delivery and no customs delays.

2. How long does shipping take?

Orders are processed within 1–2 business days.
Standard delivery typically takes 2–7 business days, depending on your location.

Once your order has been shipped, you’ll receive a tracking link via email.
Please note that slight delays may occur during peak periods or customs inspections, but we’ll always keep you informed.

3. Are your products safe for sensitive skin?

Yes. Our formulas are dermatologically tested and made with gentle, effective ingredients. Still, every skin is unique — that’s why we always recommend patch-testing before use. What feels perfect for one person may need a few days of adjustment for another.

4. Are your products vegan and cruelty-free?

Absolutely. All Aura Care products are vegan, cruelty-free, and free from parabens, sulfates, and silicones.

5.Will I know how to use my products?

Yes! Every order comes with a detailed step-by-step email routine so you know exactly how to use your products for best results.

6.Why should I subscribe to the newsletter?

By subscribing, you’ll not only unlock exclusive discounts but also receive personalized routine tips to make the most of your skincare journey.

7. Can I return a product if it doesn’t work for me?

Because of hygiene and safety reasons, we cannot accept returns once a product has been opened. However, if your order arrives damaged or if you experience an issue, we will make it right — either with a replacement, credit, or refund. Your trust matters to us.

8. How can I track my order?

Once your order ships, you’ll receive an email with your tracking number. You can check updates anytime.

9. Do you offer wholesale or partnerships?

Yes, we welcome collaboration opportunities. Please reach out to us directly at hello@myauracare.store