FAQ's

1.Where do you ship to?

We currently ship worldwide, with reliable tracked delivery for every order.

2. How long does shipping take?

Standard delivery takes 5–9 business days, depending on your country. You’ll receive a tracking link as soon as your order is dispatched. Sometimes deliveries may take an extra day or two during busy periods — but we’ll always keep you updated.

3. Are your products safe for sensitive skin?

Yes. Our formulas are dermatologically tested and made with gentle, effective ingredients. Still, every skin is unique — that’s why we always recommend patch-testing before use. What feels perfect for one person may need a few days of adjustment for another.

4. Are your products vegan and cruelty-free?

Absolutely. All Aura Care products are vegan, cruelty-free, and free from parabens, sulfates, and silicones.

5.Will I know how to use my products?

Yes! Every order comes with a detailed step-by-step email routine so you know exactly how to use your products for best results.

6.Why should I subscribe to the newsletter?

By subscribing, you’ll not only unlock exclusive discounts but also receive personalized routine tips to make the most of your skincare journey.

7. Can I return a product if it doesn’t work for me?

Because of hygiene and safety reasons, we cannot accept returns once a product has been opened. However, if your order arrives damaged or if you experience an issue, we will make it right — either with a replacement, credit, or refund. Your trust matters to us.

8. How can I track my order?

Once your order ships, you’ll receive an email with your tracking number. You can check updates anytime.

9. Do you offer wholesale or partnerships?

Yes, we welcome collaboration opportunities. Please reach out to us directly at hello@myauracare.store